Dear friends:

 

Sincerely thank you for your support, so that you better understand our business, strengthen our cooperation and exchanges between the work, the company now service standards presented to you, welcome your supervision and put forward their valuable comments and suggestions to facilitate our To further improve The quality of work and better serve every customer.

 

Pledge

 

First, our company will be in strict accordance with the requirements of your delivery schedule, reasonable arrangements, careful organization of production, to ensure delivery on schedule to ensure the construction needs.

Second, the company put into operation over the past 20 years has accumulated rich experience in production management, double-sided spiral welded pipe in terms of technical strength, production technology, testing methods, and other areas are fully capable of producing high-quality products. The company will strictly process the order, according to the ISO9001 quality assurance system and the United States API certification standards, to strengthen from raw materials into the plant to the company's entire process of product control, to provide assurance.

 

pre-sale service 

 

    Plan to visit customers, soliciting opinions

    Timely understanding of customer needs and problems

    The user's request, within the day to give the answer, can not meet the description

    The contract review will be completed within two days.

 

Sale of services

 

    Strictly fulfill the sales contract, according to the quality of products on time

    Strictly fulfill the technical service agreement, on-time to provide technical services guidance

    Ensure the quality of service, find a problem in time to solve, the scene can not be resolved should notify the user, and reported to the competent leadership

    Due to product quality problems caused by a replacement or return, should be reported

 

    After-sales service

 

    Our company for the customer's question, the province sent the staff to the scene the same day the service, the province within three days of service personnel to resolve the scene, the sales department in a single project completed within one month after the situation reported to the competent leadership, a semi-annual feedback, and Make the appropriate user survey report, to understand the user's evaluation of the company's work.

 

    Service guarantee

 

One, five continents products "three free" service

Free of charge to send technical guidance

Free of charge to provide the appropriate information

Free training related business knowledge

Second, five continents product telephone "three timely" service

Timely response to users of the product performance indicators, product technology consulting

Timely telephone guidance analysis and determine the use of the product when the various problems

Prompt time telephone service commitment time

 

Third, the quality of service users "three supervision"

The user supervises the service personnel whether according to the commitment time in place

The user supervises the service personnel whether to complete the task according to the service content

The user supervises the service personnel whether prompt completes and explains clearly

Fourth, the three service personnel are not allowed

Not allowed to change without authorization, postponed commitment to the user's service in place time

Not allowed to the user to diet, accommodation, transportation and other requirements

Are not allowed to prevaricate the user beyond the service but the product of Wuzhou service work

Fifth, reception visits "three satisfaction"

Let the five continents contact business customer satisfaction

Let the five continents to learn the user's satisfaction

Let the five continents to buy products, consumer satisfaction